Last updated: 17 May 2026

1. About these Terms

1.1 These Terms of Service ("Terms") form a legally binding agreement between you ("you", "your", "Client") and ICONBENCH LTD, a private limited company incorporated in England and Wales under company number 16434789, registered office 86-90 Paul Street, London EC2A 4NE, United Kingdom ("ICONBENCH", "we", "our", "us"). ICONBENCH operates https://iconform.io (the "Site") and provides the digital ordering, payment, marketing, and customer-experience services described in clause 2 (the "Service") under the trading style ICONFORM.

1.2 By creating an account, uploading a file, placing an order or otherwise using the Service, you confirm that you have read, understood and agree to be bound by these Terms, our Privacy Policy and our Refund Policy. If you do not agree, you must not use the Service.

1.3 We may update these Terms from time to time. Material changes will be posted on the Site and, where required, notified by email. Continued use of the Service after such update constitutes acceptance of the updated Terms. Orders already paid for are governed by the Terms in force on the date of order confirmation.

2. The Service

2.1 ICONBENCH is a digital services provider. The Service consists of: (a) operating and maintaining the Site, the file-upload, configuration and instant-pricing tools; (b) marketing, content and AI-assisted modelling tools; (c) order intake and order management; (d) collecting payment via third-party payment service providers; (e) tax handling where clause 8 applies; (f) acting as your customer-facing point of contact for the lifecycle of the order; and (g) related digital activities.

2.2 ICONBENCH does not itself manufacture, print, post-process, pack, label or ship any physical item. All physical manufacturing (3D printing), post-processing, packaging, labelling and dispatch are performed by Ivanenko Mykhailo Dmytrovych, a Ukrainian sole entrepreneur (фізична особа-підприємець, "FOP"), under a separate manufacturing arrangement with ICONBENCH (the "Manufacturing Partner"). The Manufacturing Partner carries out the print, packs the order and arranges international dispatch from Ukraine via third-party carriers. ICONBENCH and the Manufacturing Partner are legally separate entities; you acknowledge that they may be commonly controlled or otherwise related, and that this does not affect the contractual rights and obligations set out in these Terms.

2.3 You acknowledge that the Service is therefore performed jointly: the digital side by ICONBENCH from the United Kingdom and the manufacturing side by the Manufacturing Partner from Ukraine. ICONBENCH is your direct contractual counterparty for the Service and for the supply of the printed item; the relationship between ICONBENCH and the Manufacturing Partner is governed by a separate business-to-business agreement.

3. Eligibility and account

3.1 The Service is offered only to persons who are at least 18 years old and have legal capacity to enter into binding contracts under the law applicable to them. By using the Service you represent that you meet this requirement.

3.2 You are responsible for keeping your account credentials confidential and for all activity carried out under your account. You must notify us promptly at contact@iconform.io if you suspect unauthorised use.

3.3 We may suspend or terminate your account, with or without notice, where there is evidence of fraud, payment failure, breach of these Terms, or any conduct that, in our reasonable judgement, may expose us, the Manufacturing Partner, our staff or third parties to legal, regulatory, security, reputational or operational risk.

4. Orders, quotes and contract formation

4.1 Prices, lead times and product descriptions on the Site are indicative until an order is confirmed. Instant quotes are based on automated geometry analysis and on the parameters you select; they may be amended where (a) the model is unprintable, (b) the file is corrupt or non-manifold, (c) the configuration is technically incompatible with the chosen material, or (d) shipment requires manual quoting. We will contact you before applying any price change.

4.2 A binding contract for the supply of the printed item is formed only when (i) you have completed payment in full, (ii) we have sent you an order-confirmation email referencing the order ID, and (iii) we have not exercised our rights under clauses 6 or 7 within a reasonable verification period.

4.3 You are solely responsible for the accuracy of the 3D file you upload (geometry, scale, orientation, file integrity); the print parameters you select (material, colour, infill, layer height, supports, finish, quantity); the delivery address; the recipient name and contact details; and any additional instructions. The Service prints the file you upload using the parameters you select. Selecting the wrong file, wrong colour, wrong size, wrong material, wrong quantity, or providing an incorrect delivery address is a Client-side error within the meaning of the Refund Policy.

4.4 Pricing and shipping errors. We use automated pricing and shipping-calculation systems which, despite reasonable care, may occasionally produce incorrect results. Notwithstanding contract formation under clause 4.2, and as a contractual right reserved to us at the moment of contract formation, where the price or the shipping cost displayed, calculated or charged at checkout was incorrect — for any reason, including without limitation a software bug, a calculation or rounding error, a currency-conversion error, a misconfigured product parameter, an omitted or understated shipping cost, a missing surcharge, a mispriced material or finish, an error in our pricing rules, or a display error — or where the shipping cost we actually have to pay the carrier to dispatch your order to the address you provided materially exceeds the shipping amount we collected at checkout, we may, before dispatch and as soon as we become aware of the error, at our sole discretion either: (a) notify you of the corrected price and request payment of the shortfall — you may accept the corrected price (and we will then proceed with the order) or refuse, in which case the order is cancelled under (b); or (b) cancel the order in whole or in part and refund the amount you actually paid in full to the original payment method, with no further liability on either side for the cancelled portion.

We will use reasonable efforts to identify pricing or shipping errors before dispatch and to notify you within a reasonable period. This clause does not affect your statutory rights and does not apply to minor, non-material differences that we choose to absorb at our discretion. Where the error is manifest (for example, a price that is obviously and substantially below the cost of materials, manufacture and shipping such that a reasonable person would not have believed it to be correct), we are entitled to rely on this clause and on the doctrine of unilateral mistake under English law.

5. File handling and confidentiality

5.1 Files you upload (.stl, .step, .stp) are treated as confidential in accordance with the Privacy Policy. They are used only to: provide the instant quote, render preview imagery in your account, transmit the manufacturing dataset to the Manufacturing Partner for the duration strictly required to print and dispatch the order, and meet our legal, tax and accounting obligations.

5.2 Save where required to perform clause 5.1, we do not sell, license, sublicense, publish or otherwise disclose your file to any third party. The Manufacturing Partner is contractually bound to confidentiality and to use the file only for the manufacture of your order.

5.3 Files held in the production environment are deleted by the Manufacturing Partner after dispatch of the order, subject to a short technical retention window for warranty, traceability and reprint purposes (see the Privacy Policy).

6. Intellectual property — your file

6.1 You retain all rights, title and interest in the 3D model you upload. You grant ICONBENCH and the Manufacturing Partner a limited, non-exclusive, royalty-free, worldwide licence to host, process, transmit, slice, technically modify (for printability) and physically reproduce that file solely for the purpose of providing the Service and producing the order you have placed.

6.2 You warrant and represent that: (a) you own the rights in the file, or you hold all necessary licences and permissions to have it physically reproduced and to grant the licence in clause 6.1; (b) the physical reproduction of the file will not infringe any third-party intellectual-property right, image right, personality right, trademark, design right, copyright, patent, trade-secret right or contractual restriction; (c) the file does not contain malware or any data that, if processed, would expose us or the Manufacturing Partner to liability.

6.3 ICONBENCH does not verify the licensing status of files uploaded to the Service. We do not, and we are not required to, perform rights-clearance checks. The responsibility for confirming that the upload may lawfully be reproduced as a physical object rests entirely with you.

6.4 You shall fully indemnify, defend and hold harmless ICONBENCH, the Manufacturing Partner and their respective officers, employees, agents and successors from and against any claim, action, demand, loss, damage, fine, penalty, settlement, legal cost or expense (on a full indemnity basis) arising out of or in connection with any breach of clauses 6.2 or 7, or any third-party allegation that your file or its physical reproduction infringes a third-party right.

6.5 Where we receive a credible notice of infringement (including without limitation a notice under the UK Copyright, Designs and Patents Act 1988, the EU Copyright Directive, the Digital Millennium Copyright Act, or any equivalent local law), we may at our sole discretion suspend the order, retain the file pending resolution, cancel the order, and refund or refuse to refund in accordance with the Refund Policy.

6.6 The Site, the Service software, the brand, the trade name, the logo, the Site copy, the layouts, the user interface and all related materials are owned by or licensed to ICONBENCH and are protected by intellectual-property law. Nothing in these Terms transfers any right in those materials to you.

7. Prohibited content and acceptable use

7.1 You must not upload, order or attempt to order any 3D model that is, contains or is intended to be assembled into: (a) a firearm, weapon, replica or imitation weapon, or any working or non-working part, accessory, conversion device, magazine, suppressor, silencer or ammunition component; (b) any item the manufacture, possession, sale, transfer or import of which is restricted, controlled or prohibited under the laws of the United Kingdom, Ukraine, the country of dispatch, the country of destination, or any country through which the shipment is reasonably expected to transit; (c) any military, dual-use or export-controlled item under UK, EU, US or UN sanctions or export-control regimes; (d) child sexual-abuse material, terrorism-related material, hate-speech material or material that incites violence; (e) counterfeit goods, items bearing third-party trademarks without authorisation, currency, official identification documents, security devices, lock-picking and lock-bypass tools where prohibited, medical devices, or anything that requires regulatory approval which you do not hold; (f) any item that infringes a third-party intellectual-property right (see clause 6).

7.2 We use automated and manual checks to identify prohibited content but make no warranty that all prohibited content will be detected before production starts. The absence of pre-print rejection does not constitute approval or a waiver of these Terms.

7.3 If we determine, at any stage and at our sole reasonable discretion, that an upload or order falls within clause 7.1, we may take any one or more of the following actions without prior notice and without any obligation to you: (a) reject the upload or cancel the order; (b) suspend, restrict or permanently terminate your account; (c) deduct from any payment made our reasonable, actually incurred costs of payment processing, file screening, account handling, regulator reporting (where applicable), legal review, fraud-prevention review and, where production has commenced, wasted materials and labour, plus related administrative costs. Where the nature of the content, applicable law, sanctions, a law-enforcement request, payment-network rules or fraud-prevention requirements prevent us from refunding all or part of the payment, we may also withhold the relevant amount to the extent permitted by law. For orders placed by you as a consumer, the aggregate amount deducted or withheld under this clause 7.3(c) is strictly limited to (A) the reasonable costs we have actually incurred in connection with the order and its cancellation, and (B) any amount we are prohibited from refunding by applicable law, payment-network rules or the order or direction of a competent authority; we will refund any balance remaining after those deductions and withholdings. For orders placed by you as a business and falling under clauses 7.1(a) (firearms, weapons and related items), (b) (otherwise unlawful items), (c) (sanctioned, export-controlled or dual-use items), (d) (child sexual-abuse, terrorism, hate-speech or incitement material) or (e) (counterfeit goods, items bearing unauthorised third-party trademarks, currency, official documents, security devices, lock-bypass tools, regulated medical devices and the like), the foregoing deductions and withholdings may, in aggregate, equal the full amount paid. For orders falling under clause 7.1(f) (third-party intellectual-property infringement), where production has not yet commenced, we will refund the amount paid less the reasonable, actually incurred costs in this clause 7.3(c); where production has already commenced, we may also deduct the cost of materials and labour actually consumed before cancellation; (d) report the matter to competent law-enforcement, customs, export-control or rights-holder authorities; (e) preserve and disclose evidence (including uploaded files, account data and communications) to such authorities and to affected third parties as permitted or required by law.

7.4 As a goodwill alternative, and entirely at our discretion, where an order is cancelled under clause 7.3 we may offer you a replacement print of a different, fully compliant model of equivalent value, subject to the standard order process. This offer is not a right and may be withdrawn at any time.

8. Pricing, payment, taxes and import duties

8.1 Prices on the Site are shown in the currency selected at checkout and exclude shipping unless otherwise stated. Shipping is added to the order total before payment.

8.2 Payment is taken at the time of order via our third-party payment service provider. Card details are processed by the payment provider and are not stored on ICONBENCH servers.

8.3 Taxation depends on your location and status: (a) Where you are a consumer (B2C) resident in an EU Member State and the total intrinsic value of the goods in your order is EUR 150 or less, ICONBENCH may collect EU import VAT at checkout under the EU Import One-Stop-Shop ("IOSS") scheme and pass the IOSS identifier to the carrier so that no further EU import VAT is charged at the destination Member State. In such cases the VAT shown at checkout is the only EU import VAT payable on the goods. (b) In all other cases the shipment is sent on a Delivered Duty Unpaid ("DDU") basis and import VAT, customs duties, brokerage fees and any other charges levied by the destination country are not included in the price displayed and are payable by you (or your customs broker or importer of record) on or before delivery. This includes, without limitation: (i) B2C consumers in an EU Member State where the order value exceeds EUR 150; (ii) consumers in EEA countries that are outside EU VAT territory, namely Norway (which operates its VOEC scheme), Iceland and Liechtenstein; (iii) consumers in the United Kingdom, who are subject to UK import VAT and any applicable customs duties; (iv) consumers in Switzerland; and (v) consumers in any other non-EU jurisdiction. (c) Where you are a business customer (B2B), the shipment is by default sent on a Delivered Duty Unpaid ("DDU") basis: import VAT, customs duties, brokerage fees and any other charges levied by the destination country are not included in the price displayed and are payable by you (or your customs broker or importer of record) on or before delivery. Different Incoterms (for example DDP or FCA), a different VAT treatment (for example a reverse-charge arrangement under your jurisdiction's intra-Community or domestic rules), or any other custom shipping or tax terms apply only where expressly agreed in writing between you and ICONBENCH before the order is confirmed. The VAT treatment, applicable Incoterms and invoice format will be confirmed during order processing and an appropriate invoice will be issued accordingly.

8.4 Where a destination country refuses entry, levies an unexpected duty, or where you decline to pay import charges and the parcel is returned to origin, abandoned or destroyed by the carrier or customs authority, the loss is yours and we will not refund the order value or shipping cost. At our discretion we may offer a partial credit equivalent to recoverable VAT actually refunded to us by the relevant tax authority.

9. Manufacturing tolerances and lead times

9.1 3D printing is an additive process subject to inherent tolerances. Dimensional variation, surface finish, colour shade, visible layer lines, infill patterns, support marks, post-processing marks, minor warping and slight cosmetic differences from print to print are normal and expected. Indicative tolerances and material characteristics published on the Site are guidelines, not contractual specifications, unless agreed in writing in a separate B2B specification.

9.2 Quoted lead times begin once the order is paid and the file has cleared automated and (where applicable) manual review. Lead times are estimates and exclude delays caused by force majeure, customs, the carrier, public holidays in Ukraine or the destination country, or your failure to respond to our queries.

9.3 The risk of loss or damage to a printed item passes to you on delivery to you (or, where you are not a consumer, on delivery to the carrier). Tracking and claims for carrier loss or in-transit damage are handled in accordance with the Refund Policy.

10. Liability

10.1 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for any liability that cannot lawfully be limited or excluded under English law; or, where you are a consumer, for your statutory rights that cannot be waived.

10.2 Subject to clause 10.1: (a) ICONBENCH and the Manufacturing Partner are not liable for any indirect, special, incidental, consequential or punitive damages, loss of profits, loss of revenue, loss of business, loss of goodwill, loss of anticipated savings, loss of data, or business interruption, however arising; (b) ICONBENCH's total aggregate liability arising out of or in connection with the order, however arising (whether in contract, tort including negligence, breach of statutory duty, restitution or otherwise), shall not exceed the price actually paid by you for the order giving rise to the claim; (c) the Manufacturing Partner has no direct contractual liability to you under these Terms; any claim relating to the printed item must be addressed to ICONBENCH and will be handled in accordance with the Refund Policy. This clause 10.2(c) is intended for the benefit of the Manufacturing Partner under the Contracts (Rights of Third Parties) Act 1999.

10.3 The printed item is supplied for the use described in your order. We do not warrant that any printed item is suitable for safety-critical, aerospace, medical, automotive structural, load-bearing, food-contact, child-toy or human-implant applications, unless we have agreed such use in writing and supplied a corresponding specification. You must independently validate fitness for purpose before using a printed item in any such application.

10.4 Information security and unauthorised access. (a) ICONBENCH implements administrative, technical and organisational measures appropriate to the risk in accordance with Article 32 of the UK GDPR and EU GDPR, as further described in the Privacy Policy. You acknowledge that no electronic transmission, storage or processing system is, or can be made, absolutely secure. (b) Subject to clause 10.1 and to our statutory obligations under applicable data-protection law, ICONBENCH and the Manufacturing Partner shall not be liable for any loss, theft, copying, alteration, disclosure, exfiltration, leak, redistribution or other unauthorised use of your uploaded 3D files, account data, AI-generated content or other content, where such event is caused by: (i) unlawful or unauthorised access by a third party (including without limitation a hacker, criminal actor, organised group, state-sponsored actor, or insider acting outside the scope of their authority), notwithstanding that we have taken measures appropriate to the risk; (ii) a zero-day vulnerability, supply-chain attack, malware, ransomware, phishing campaign or denial-of-service attack affecting ICONBENCH, the Manufacturing Partner, or any of their respective sub-processors or service providers, where we have acted with reasonable care in selecting and overseeing them; (iii) any compromise of your own devices, networks, email accounts, passwords or credentials; any sharing of your account credentials with a third party; or your use of weak, reused or known-compromised passwords; or (iv) any act or omission of yours, or of any person to whom you have granted access to your account (including team members, contractors or third-party tools you have authorised). (c) You agree to use a strong, unique password, to enable any multi-factor authentication we offer, to keep your credentials confidential, and to notify us promptly at contact@iconform.io upon suspecting any unauthorised access or compromise of your account, your devices, or any data you have shared with us. (d) Where a security incident affecting personal data occurs, we will comply with our notification obligations under Articles 33 and 34 of the UK GDPR and EU GDPR. Compliance with those obligations is not, of itself, an admission of liability. (e) The aggregate liability cap in clause 10.2(b) applies to all claims arising out of or in connection with information-security events. This clause 10.4 does not limit any liability that cannot lawfully be excluded or limited under English law, including liability for our own gross negligence or wilful misconduct, and liability under Article 82 UK/EU GDPR to the extent it cannot lawfully be capped.

10.5 Custom nature, restricted use cases and intended-use responsibility. (a) Custom, non-regulated supply. Printed items supplied through the Service are bespoke, made-to-order pieces produced to the file and configuration you select. Unless we have expressly agreed otherwise in writing in advance, the items are supplied solely as decorative, prototype, hobbyist, ornamental, mechanical or general-purpose objects in a non-regulated, non-safety-critical category. We do not perform conformity assessment, do not affix CE, UKCA or any other regulatory marking, do not issue declarations of conformity, do not test against sector-specific standards (including without limitation toy safety, food-contact, medical, electrical, PPE, automotive, aerospace, marine or ATEX standards), and do not undertake any of the regulatory functions of a manufacturer, importer or distributor of regulated products beyond what is mandatorily required by applicable law. (b) Restricted categories. You undertake that you will not order, use or onward-supply printed items that are intended, marketed, distributed or used: (i) as toys or as articles principally for use by children under 14 years of age; (ii) for food, drink or oral contact, or in food-preparation surfaces or containers; (iii) as medical devices, dental products, surgical aids, prosthetics, orthotics, in-vivo or implantable articles, in clinical trials, or for cosmetic procedures; (iv) as personal protective equipment (PPE), respiratory protection, fall-arrest equipment, life-saving devices or any safety equipment; (v) as load-bearing structural components in buildings, vehicles, vessels, aircraft, unmanned aerial vehicles, scaffolding, ladders, climbing equipment or any other application where structural failure could cause injury or material damage; (vi) as enclosures, casings, housings or insulators for live electrical components, mains-voltage circuitry, batteries or power tools, or in any application involving fire, sparks, ignition sources or potentially explosive atmospheres; (vii) in automotive, aerospace, marine, railway, energy, defence, mining or other safety-critical, mission-critical or regulated applications; (viii) in any application requiring CE, UKCA, FDA, MHRA, REACH, RoHS, EN, ISO or other regulatory certification, marking, approval, registration, conformity assessment or notified-body involvement. If you wish to order an item for any of the above use cases, you must obtain our prior express written agreement before placing the order. We may grant such agreement on bespoke terms (including additional specifications, testing, documentation, insurance, indemnity and pricing) or refuse it at our sole discretion. (c) Your sole responsibility for fitness for purpose. You are solely responsible for determining whether the file, the chosen material, the chosen dimensions, the chosen infill, the chosen wall thickness, the chosen orientation, the chosen post-processing, the chosen colour and every other configuration parameter you select are suitable, safe and lawful for the purpose to which you intend to put the printed item. We supply the item to your specifications; we do not advise on, warrant or assume responsibility for the fitness of those specifications for any particular use case, and we do not have visibility of the use case you intend. (d) Local law and end-use compliance. You are solely responsible for ensuring that your possession, use, modification, onward sale, gifting, demonstration, display or disposal of the printed item complies with all laws, regulations, standards, codes of practice, licensing requirements, technical norms and consents applicable in your country of residence, your country of use, and any country to which you onward-supply or transport the item. (e) Indemnity for onward-supply and third-party claims. You shall fully indemnify, defend and hold harmless ICONBENCH, the Manufacturing Partner and their respective officers, employees, agents and successors from and against any claim, action, demand, loss, damage, fine, penalty, settlement, legal cost or expense (on a full indemnity basis) brought by, or in respect of, any third party (including any onward purchaser, recipient, user, bystander or relative of any such person, and any regulator, customs authority or consumer-protection body) arising out of or in connection with: your breach of clauses 10.5(b), (c) or (d); your modification, repair, refinishing, painting or other alteration of the printed item; your onward sale, gifting or supply of the printed item to any third party without disclosing to that third party the limitations of this clause 10.5; your use of the printed item in any restricted category; or any misuse, abuse, alteration or unintended use of the printed item. (f) Statutory carve-out. Nothing in this clause 10.5 limits or excludes any liability we have under the UK Consumer Protection Act 1987 in respect of a defective product within the meaning of that Act, any obligations we owe under the UK General Product Safety Regulations 2005 or, where applicable to us, the EU General Product Safety Regulation (Regulation (EU) 2023/988), any liability that cannot lawfully be limited or excluded under English law, or any statutory rights you have as a consumer.

11. Consumer cancellation rights

11.1 The items supplied through the Service are manufactured to your specifications and are clearly personalised. Accordingly, under regulation 28(1)(b) of the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and Article 16(c) of EU Directive 2011/83/EU, you do not have a 14-day right of withdrawal once production has commenced.

11.2 Production is treated as having commenced when the order has been transmitted to the Manufacturing Partner, which typically occurs immediately upon payment confirmation. Before that point you may request cancellation by emailing contact@iconform.io; we will use reasonable efforts to honour the request but cannot guarantee it.

11.3 Your statutory rights in respect of defective or non-conforming goods are unaffected. See the Refund Policy.

12. Suspension and termination

12.1 We may suspend the Service or terminate your account immediately on written notice if you breach these Terms; fail to pay any sum due; become insolvent or unable to pay your debts as they fall due; or your use of the Service exposes us, the Manufacturing Partner or any third party to legal, regulatory, security or reputational risk.

12.2 Termination does not affect orders already paid for and dispatched, nor any accrued rights, including our rights under clauses 6, 7, 10 and 14.

13. Force majeure

Neither party shall be liable for any failure or delay in performance caused by events beyond its reasonable control, including without limitation acts of war, armed conflict, military aggression against Ukraine, mobilisation, missile or drone strikes, power outages or grid instability, fuel shortages, cyber-attacks, strikes, lockouts, pandemics or epidemics, government action, export-control measures, sanctions, embargoes, carrier failures, customs hold-ups or natural disasters. Where such an event materially affects the Manufacturing Partner's ability to perform, ICONBENCH will, in consultation with you, either reschedule production, reassign to an alternative print site, or refund the order in accordance with the Refund Policy.

14. Governing law and jurisdiction

14.1 These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of England and Wales.

14.2 The courts of England and Wales shall have exclusive jurisdiction to determine any dispute arising out of or in connection with these Terms, save that: (a) where you are a consumer resident in a UK or EU jurisdiction whose mandatory consumer-protection rules cannot be derogated from, you also enjoy the protection of, and may bring proceedings in, the courts of your country of residence as provided by such mandatory rules; (b) we retain the right to bring proceedings against you in any jurisdiction where you reside, where you have assets, or where damage has occurred.

14.3 Out-of-court dispute resolution for consumers. (a) EU and EEA consumers may consult the European Commission's directory of national alternative-dispute-resolution bodies at https://consumer-redress.ec.europa.eu/dispute-resolution-bodies to find a competent ADR body in their Member State. The European Online Dispute Resolution platform previously available at ec.europa.eu/consumers/odr was discontinued on 20 July 2025 by Regulation (EU) 2024/3228. (b) UK consumers may seek guidance from Citizens Advice (citizensadvice.org.uk) or contact the Trading Standards service via gov.uk. ICONBENCH does not commit to use any specific alternative-dispute-resolution provider; the right to bring proceedings in a competent court under clause 14.2 is unaffected.

14.4 Complaints and pre-action notice. (a) If you are unhappy with the Service or with any printed item, or you have a complaint of any kind, you are asked to contact us first — before commencing court proceedings or filing a complaint with a regulator, ombudsman, payment-card scheme, chargeback team or consumer authority — so that we have a reasonable opportunity to investigate and resolve the matter. You can contact us by email at contact@iconform.io (preferred) or by post at ICONBENCH LTD, 86-90 Paul Street, London EC2A 4NE, United Kingdom. Please quote your order ID and provide a clear description of the issue and the outcome you are seeking. (b) We will acknowledge your contact within 5 business days and aim to provide a substantive response (and, where possible, a proposed resolution) within 30 calendar days. Where the matter is more complex, we will inform you and provide a revised timescale. (c) Where you are a business customer (B2B), the parties shall first seek in good faith to resolve any dispute arising out of or in connection with these Terms by negotiation between authorised representatives. Neither party shall commence court proceedings until at least 30 calendar days after written notice of the dispute has been given to the other, save where (i) the dispute concerns the protection of intellectual-property rights, confidential information, or trade secrets and urgent injunctive relief is required, or (ii) a limitation, prescription or statutory time bar is about to expire. (d) Nothing in this clause 14.4 limits or excludes your statutory rights as a consumer, or your right to refer a dispute at any time to a competent court, regulator, ombudsman or alternative-dispute-resolution body. The consumer-redress channels referenced in clause 14.3 remain available.

15. General

15.1 If any provision of these Terms is held invalid or unenforceable, the remainder remains in force. 15.2 Our failure to enforce a right is not a waiver of that right. 15.3 You may not assign or transfer these Terms without our prior written consent. We may assign these Terms to an affiliate or to a successor in connection with a merger, acquisition or sale of assets. 15.4 These Terms, together with the Privacy Policy, the Refund Policy and the order confirmation, constitute the entire agreement between you and ICONBENCH in relation to the Service and supersede all prior agreements, representations and understandings. 15.5 The Manufacturing Partner is an intended third-party beneficiary of clauses 5, 6, 7, 10 and 13 and may enforce those clauses under the Contracts (Rights of Third Parties) Act 1999. Save as expressly stated, no other person who is not a party to these Terms has any right to enforce them.

16. Contact

ICONBENCH LTD 86-90 Paul Street, London EC2A 4NE, United Kingdom Company number: 16434789 Email: contact@iconform.io